The Service Desk can answer questions that have a direct relation to your studies at FPN, such as your courses, schedules and results. See below for some common topics.
Service desk Education Office
Contact by mail and phone: weekdays 10:30 -14:00 hrs.
In person: only on Tuesday, Wednesday and Friday, 10:30 -14:00 hrs.
Email: via the contact form
Phone: 043-38 84020 (Mo. - Fr. 10.30 - 14:00)
More contact information >>
Course + Exam booking
Course and exam registration
Switching of tutorial groups is no longer be possible. In case of exceptional personal circumstances that merit an individual arrangement with regards to the times of tutorial groups you can contact the Student Advisors by email. They will decide whether you are eligible for such an individual arrangement. To combine two studies, adjustments can be made. Working next to your study is not considered as valid reason
s in order to request an individual arrangement.
Problems with the time table / schedule
• Course not visible in the timetable
Check if your course has been booked in the student portal. If so, contact the Education Office right away. If not, see who should have booked your courses and continue from there.
Preparing for the new academic year
• Transcript of grades and ECTS
You can print your own overview via MyUM (not the student portal!). Log on to My UM and go to 'Courses Academic Work Overview'. Choose the programme you want a transcipt for, and the academic year. Click on Save/Print pdf. A pdf with your study results will be generated. You can request a certified transcript via the contact form.
• Validated copy of elsewhere obtained diploma
Please bring your original diploma with you to the Student Services Centre at the Bonnefantenstraat 2. At the information desk they will be able to make a validated copy of your diploma.
Graduating• Certified copy of your UM diploma
Please bring your original diploma with you to the Student Services Centre at the Bonnefantenstraat 2. At the information desk they will be able to make a certified copy of your diploma.
• Certified graduation statement (Bewijs van afstuderen)
In the event that you need a certified statement confirming your graduation before you receive your diploma (e.g. for job purposes or further education), you can request this certified statement by replying to the e-mail you have received confirming your graduation.
• German Forms for BaFög und Kindergeld
See the section for German students